We swapped to paper pouches for environmental and cost reasons. Currently our pouches are mainly paper and soon they will be all paper. This option is a lot more environmentally sustainable, both in terms of carbon inputs and with regards to disposal (pouches require less landfill and are biodegradable.) We no longer stock or supply plastic jars.
We have had some minor teething problems with the pouches. If you have a problem please let us know and return your product for replacement or refund if your wish. New pouch designs are being sought all the time to improve the quality of your experience.
Please keep the feedback coming. We do listen and act where appropriate!