Refund...... How Do I Claim a Refund?

Our refund policy and procedure is straightforward.

2.06 Exchange, Refunds and Returns Policy.

BodyBuz will exchange/refund any MetaBuz™ chair tea product within 14 days of the purchase transaction if the product is returned in its original packaging and submitted with proof of purchase (tax invoice/receipt, eftpos slip and/or packaging slip).

Customers returning products do so at their own cost and risk.

Any orders sent internationally to countries other than Australia are non-refundable.

BodyBuz will replace any goods that are delivered to their destination in a faulty or damaged condition. If Customers lodge a notification of their intention to return a damaged good to the Customer Service Department within 24 hours of the product’s delivery we will ship a replacement as a priority.

Our pop up stalls and events are not authorised to issue refunds for security reasons. These staff are not trained to do this. They do not have the facilities to issue a refund. They do not have the access codes to the eftpos machines to issue refunds.

Exchange/Refunds will only be reimbursed after the product has been received.

Any orders sent internationally to countries other than Australia are non-refundable.

Where there is a conflict between an Australian consumer protection law and this policy, the law shall prevail.

Steps To Claim a Refund:

1. Contact our Customer Service Department who will supply you a Return Authorisation Number within 3 working days. This Number can also be obtained from our pop up stalls and events where you purchased the product immediately from the sales consultant.

3. Our Customer Service Department will supply a Refund Claim Form to complete and email to us. You can download this form here. This Form can also be obtained from our pop up stalls and events where you purchased the product immediately from the sales consultant.

4. Return the product: to the shop/ stall of purchase, and supply your details for our Customer Service Department to contact you. Obtain a receipt for the product that you returned. Complete a Refund Claim Form at the stall or by email.

4. Your claim will be processed within 3 working days. Refund cheques are posted and an confirmation email or phone call is sent. We use refund cheques or electronic funds transfer. The funds will be transferred to the BSB and account numbers that you supplied. When the funds are transferred to the account details that you supplied the refund will be deemed to have been complete, regardless of whether you supply an incorrect account detail. So please write your account numbers with clearly and accurately.

The Customer Service Department can be contacted by telephone on 08 9445 3478 or via e-mail at our email contact page and will provide any assistance.