Please contact us in writing or voice message, under these circumstances and we will put your order on hold. You need to reactivate it when you are ready to re-order.
In Australia there is a set of consumer laws that both the consumer and the merchant must follow.
Here is our refund policy as required by law. Please check the latest policy which can be found at bottom of each web page.
2.06 Exchange, Refunds and Returns Policy.
BodyBuz will exchange/refund any MetaBuz™ chair tea product within 14 days of the purchase transaction if the product is returned in its original packaging and submitted with proof of purchase (tax invoice/receipt, EFTPOS slip and/or packaging slip).
Customers returning products do so at their own cost and risk.
Any orders sent internationally to countries other than Australia are non-refundable.
BodyBuz will replace any goods that are delivered to their destination in a faulty or damaged condition. If Customers lodge a notification of their intention to return a damaged good to the Customer Service Department within 24 hours of the product’s delivery we will ship a replacement as a priority.
Our pop up stalls and events are not authorised to issue refunds for security reasons. These staff are not trained to do this. They do not have the facilities to issue a refund. They do not have the access codes to the EFTPOS machines to issue refunds.
Exchange/Refunds will only be reimbursed after the product has been received.
Our Customer Service Department will supply a Refund Claim Form to complete and email to us. You can download this form here. This Form can also be obtained from our pop up stalls and events where you purchased the product immediately from the sales consultant.
Any orders sent internationally to countries other than Australia are non-refundable.
Where there is a conflict between an Australian consumer protection law and this policy, the law shall prevail.
Yes there are many ways to serve MetaBuz™ Click on this instruction sheet link to download them.
This is a medical issue and we will not provide any advice on these matters to individuals. Please consult your doctor.
Generally speaking, I take the liberty of cut and paste from Wikipedia:
"Toxicity. The United States Food and Drug Administration believes that foods containing liquorice and its derivatives (including glycyrrhizin) are safe if not consumed excessively. Other jurisdictions have suggested no more than 100 mg to 200 mg of glycyrrhizin per day, the equivalent of about 70 to 150 g (2.5 to 5.3 oz) of liquorice.[8]"
At the time of writing this FAQ 17/4/17: Liquorice in MetaBuz™ is a minor ingredient. It is nowhere near the above-mentioned levels. We have had no adverse reports.
Please ask your doctor about the suitability and safety of any food for your own particular circumstances.
Q: "I want to try Metabuz, do you give out samples or trial packs?
My friend recommended this product, do you have samples I could try before deciding to buy?."
A. "No, we don't post samples due to the high costs in Australia. The product does have a generous refund policy. Perhaps your friend could give you a little to try?"
Our refund policy is explained very clearly in section 2.06 Exchange, Refunds and Returns Policy. At the time of writing, there is a link to this at the bottom of every web page. There is also a copy on-site at our events, shops, and stalls.
We accept returns at our events, stalls, and shops if they are still open when the customer wants to return the product. Check with us first as often our events are on the day, a few days or a week, then we move to another location.
Please contact us to obtain a return authorisation number to ensure smooth processing of your refund prior to posting. If they are posted back to us, this is at the cost of the purchaser. This is made clear in our refund policy as is required by consumer law.
This is very standard practice for most consumer items, repairs, and warranties.
A copy of our refund policy is available upon request at our events, expos, and shops as required by consumer law.
No one has reported any issues. But this sounds like a medical question so please check with your treating health professional.
This has only happened once and the customer typed in the delivery address incorrectly. She added a Caribbean island as her location instead of her real place of abode which was Australia.
The majority of the spices in MetaBuz™ come from the bark, roots, and seeds of plants and trees. As such they are are not chemically altered or extracted- they are simply ground into small fibers or particles. They will not dissolve but merely remain in suspension. After time that will settle out to form a clump in the bottom and this may not taste pleasant.
To minimise settling out at the bottom, stir or shake as you drink. If you are drinking cold chai tea the addition of a few drops of lemon juice can reduce the sensation of fibers and clumping.
We apologize for the inconvenience it has caused. We are experiencing a technical glitch for orders created few months back.
In the process of fixing this glitch, our customers who placed orders are receiving automated emails. We can also confirm that there are no new orders created and no money is charged to your paypal or credit card accounts. We are hoping to fix this glitch as soon as possible.
Thank you for your patience.
If we receive your order before 11.00am Perth West Australia time, your order will ship same day via Australia Post and you should receive a tracking number.
Deliveries cannot be left at your door so if your premises are unattended a card to collect at the nearest post office will be left. Post offices often open early in the morning 6 or 7 am and Saturdays to cater for parcel collection for those who work. Is someone else collects your parcel please check the rules. They require identity/ authorisation checks before they release the parcel.
At some events, we serve MetaBuz from a large dispenser over a period of time and the fibre settles out. This affects the taste.
We sometimes offer a sample to taste, and then add a few drops of lemon juice to alter the taste and taste something different. Sometimes people prefer one taste to the other.
We also mix it well and allow it to stand before serving which helps MetaBuz™ to dissolve. So if you want it to taste exactly the same as those are some tips.
Funny enough what you eat just before you drink MetaBuz™ also affects the taste.
If you don’t like the taste feel free to approach us for a refund. We have an extremely low rate of unhappy customers but taste is a very personal thing. One person’s wine is another person’s vinegar.
Here is an instruction sheet on the many ways to take MetaBuz. One of them will certainly suit your taste.
Click here to download the instruction sheet.
How much you add to a particular volume of water also affects the taste. This is explained in the link below:
MetaBuz™ can be prepared to suit individual taste..click here for more info
Our supplier specialises in quality stevia products and advises at the time of writing:
"Stevia can be extracted using alcohol, water or glycerine.
Our stevia is extracted using a natural process that involves mainly water."
Please don't confuse MetaBuz™ turmeric chai tea with therapeutic turmeric usually sold by health professionals in capsule or tablet form. We will not answer questions of a medical nature. Please contact your health professional for all medical questions.
MetaBuz™ turmeric chai tea comes in packets as a dry powdered mix of spices. It is not available in capsules.
At the time of writing this we are not aware of any restrictions in any country. MetaBuz™ is a manufactured powdered blend of spices and lots of people travel with these every day.
It is different to raw bark, leaves or plant material which can harbour pests, seeds and plant diseases.
We recommend that you declare it just to be on the safe side. Allow the authorities to process the matter. If any person does have problems please let us know the details so we can post it here.
We will consider replacement of product in the unfortunate event that an entry problem into a foreign country does occur.
There may be several issues behind this. Firstly all customers that have been on autoship orders since before December 2015 will need to make sure they have updated their payment details to go through the PayPal payment gateway. You don't need to have a Paypal account to continue or start your autoship order.
If something goes wrong and you don't get your order confirmation by email and on the shopping cart page then there are several ways to resolve this:
Go to our FAQ pages and look for solutions- there are some on line movies on how to do this. Write down the steps if you are not sure on how to do this. you may not be familiar with on line ordering and it takes a little time.
Try again. Create a new order and start all over. We have never had a order double up when someone does this. And if it does happen you can phone us or email us and will will cancel the duplicated order and refund any moneys.
Get help from a person you trust and who knows how to order things on the web.
Phone us or email us for assistance.
AloeBuz™ is made of plants with no artificial colouring or ingredients. It has a 2 year shelf life.
Over that period some ingredients may precipitate out of solution. This is natural and is not spoilage and does not affect the shelf life or product performance.
The 44% discount is automatically applied at checkout when you order a subscription.
One way is to assist you to obtain **event pricing** when you order online.
So you can use MetaBuz for your lifetime at around $1.50 per day.
Event pricing is 44% cheaper than online.
e.g. MetaBuz will cost $47.99, reduced from RRP $85.86
1 litre of AloeBuz $126.39 downW from $226.12
500ml AloeBuz™ $97.15 down from $173.81
100ml AloeBuz $44.61 down from $79.81
To obtain these event prices:
1. Go to the shop by clicking this link: Shop - MetaBuz™.
2. Click Best Buy (top left black and white image).
3. Choose the products that you want and the QUANTITY you want;
4. Choose the frequency PLAN of shipping down the bottom;
5. Click SIGN UP NOW Click on the green screen CHECKOUT that pops up;
6. Check the details.
7. Add any missing information, Name, Address, and Email Delivery notes such as leave at the door.
8. Delivery is via Australia Post.
9. Enter Credit card or PayPal details.
10. Select I AGREE.
11. Select I AM NOT A ROBOT.
12. Select PLACE ORDER.
When ordering postage, it is way cheaper if you order MORE PRODUCTS LESS OFTEN.
e.g. 1 packet every month might cost $14 P&H, say $168 per annum;
Meanwhile, 12 packets every year might cost $20 per annum.
You CONTROL your subscription.
You can cancel, change, redirect to another address or pause it when you log back into your account.
If you need HELP, go to Contact - MetaBuz™ and PHONE or EMAIL us.
Ph +61 9445 3478
contactus@biologicalcontrolsystesm.com
The INSTRUCTION SHEET can be downloaded here.
The TURMERIC MEDICAL STUDIES book can be downloaded here.
The Different Sizes of AloeBuz™ Anti-Aging Serum and Their Uses.
The 100ml AloeBuz™ container. AloeBuz™ SprayYaFace Serum 100ml provides a fine mister spray for hands and face and will last up to 2 months.
The AloeBuz™ SprayYaBody Serum 500ml is a medium-sized container with a durable Japanese trigger. It is sprayed upside down so that it reaches every part of the body- feet, back legs etc.
The AloeBuz™ SprayYaBody Serum 1 Litre is a refill container for refilling the 100ml and the 500ml container. It does not come with a spray trigger.
How to change, cancel, put on hold, or reactivate your MetaBuz™ or AloeBuz™ subscription. 28 February, 2023
You can:
cancel;
change;
put your subscription on hold;
reactivate your subscription:
by logging into your account and going to the subscription section of your account. Make the necessary changes. Here is a short movie showing you how.
Transcript.
0:00 We are going to talk about how to change, cancel, put on hold, or reactivate your subscription.
0:11 So let's quickly swap over to a website. And I've logged in as a "TESTSALE" customer. So this is an account we have set up for testing.
0:23 I've logged in, I've scrolled to the bottom of the page and I'm in my account. So let's just show you where that is.
0:32 It doesn't matter what page you're on on the website. If you need to find where I'm going to, in a minute, go to my account, which is at the bottom of every page.
0:43 That's after you log in. Then we go to subscriptions and we're going to have a look at this subscription here.
0:52 So the first thing we're going to do is we can see that it's active. We started at 36 minutes ago.
1:03 It's paid with that one there. And the first thing we're going to do is to change the order. So down here you can see a box.
1:11 It's not very clear. It says upgrade or downgrade. And it's if we want to change that order, that's what we click. So we'll click on that box there, and it takes us to the order.
1:23 At the moment, it's set for one of these, one packet of MetaBuz™. Nothing else, nothing else, nothing else. And it's set for every year.
1:37 So there are limited things you can change, but you can change certain things. And I think that is the product that you can change.
1:49 So let's change that from one to two, and then we will go sign up. Now see that's doubled in price and it takes a while for the website to process.
2:05 Now you see that when you go to your checkout, there's the account completely changed. So instead of having one of those, it's two of them.
2:18 And if you want that to carry on, you just put your payment in there and so on and so on and so on.
2:26 So, let's navigate back to my account. That's how you change the quantity and type of products that you want to water.
2:37 Next thing we're going do is to cancel, put on hold and reactivate. So a lot of people go away for a holiday, they get too much product and they want to stop this for a while.
2:49 So log in, navigate to your account, have a look at the subscription, and then just cancel it. Now when you press that cancel Button, you can cancel it permanently or you can just put it on hold.
3:04 It's the same button. Press the cancel button, and it is now effectively cancelled. It has been cancelled and it is pending.
3:15 So it means it can be reversed. So as long as you've set your account to that, it's never ever going to start up again.
3:24 So let's say you go on holiday, you come back, you use up your product, you want some more and you want to reactivate this subscription.
3:33 So you press the reactivate button and you're away again. So it'll be set for the next scheduled payment. If that payment date has already gone, it'll ask you for immediate payment and it'll start straight away.
3:53 So you can also change your address. You can also change your payment card using these tabs here. I hope this is helpful.
4:02 This is John Chark, creator and inventor of MetaBuz™ Turmeric Chai Tea.
The label on your container is accurate. What I write here may not be accurate as we regularly improve the recipe for MetaBuz™. At the time of writing, MetaBuz™ contained approximately 53% turmeric and there is approximately 11g of MetaBuz™ in a recommended serve.
See the package for the current information. The weights of the ingredients are not listed. This is not required under Australian food labelling laws. They are listed in order of content- so turmeric cinnamon and fennel are the main ingredients.
The food labelling laws do not differentiate between simple sugars (usually processed from cane sugar and other sources) and complex sugars such as complex carbs from vegetables. We are obliged to count the complex sugars from the fibres and plant content of our powdered herbs as sugar. There is no processed sugars such as table sugar added to MetaBuz™
No, that is the simple answer. Turmeric and MetaBuz™ do not make your skin go yellow when taken in normal amounts. I have never seen this occur.
"I got home and put the recommended serve in to my smoothie and I did not like the taste. It was not like it tasted at the store where I bought it. Please advise"
Usually our sales ambassadors mix about 1/3 of the recommended serving size into a small plastic cup of water to sample. It is well dissolved and may have been mixed several minutes before you drank it.
MetaBuz™ can be mixed into a slightly damp/wet paste before serving in water or smoothies. Keep the paste in the fridge prior to using it. The pre addition of a slight amount of water pre dissolves the MetaBuz™ and some people feel that it tastes better. Taste is an individual thing so you just have to try different recipes.
Sometimes our sales staff will offer to add a few drops of lemon juice to MetaBuz™ in water. About 50% of people strongly prefer that taste.
So having it in a smoothie is quite different to water. Usually people love it in a smoothie but everyone's taste is different. Try smaller amounts, or try it in water with a few drops of lemon juice. Using chilled water makes it taste different. As does hot water for a chai tea.
If you don't like the taste, try lesser amounts more often until you get used to it.
Our refund policy and procedure is straightforward.
2.06 Exchange, Refunds and Returns Policy.
BodyBuz will exchange/refund any MetaBuz™ chair tea product within 14 days of the purchase transaction if the product is returned in its original packaging and submitted with proof of purchase (tax invoice/receipt, eftpos slip and/or packaging slip).
Customers returning products do so at their own cost and risk.
Any orders sent internationally to countries other than Australia are non-refundable.
BodyBuz will replace any goods that are delivered to their destination in a faulty or damaged condition. If Customers lodge a notification of their intention to return a damaged good to the Customer Service Department within 24 hours of the product’s delivery we will ship a replacement as a priority.
Our pop up stalls and events are not authorised to issue refunds for security reasons. These staff are not trained to do this. They do not have the facilities to issue a refund. They do not have the access codes to the eftpos machines to issue refunds.
Exchange/Refunds will only be reimbursed after the product has been received.
Any orders sent internationally to countries other than Australia are non-refundable.
Where there is a conflict between an Australian consumer protection law and this policy, the law shall prevail.
Steps To Claim a Refund:
1. Contact our Customer Service Department who will supply you a Return Authorisation Number within 3 working days. This Number can also be obtained from our pop up stalls and events where you purchased the product immediately from the sales consultant.
3. Our Customer Service Department will supply a Refund Claim Form to complete and email to us. You can download this form here. This Form can also be obtained from our pop up stalls and events where you purchased the product immediately from the sales consultant.
4. Return the product: to the shop/ stall of purchase, and supply your details for our Customer Service Department to contact you. Obtain a receipt for the product that you returned. Complete a Refund Claim Form at the stall or by email.
4. Your claim will be processed within 3 working days. Refund cheques are posted and an confirmation email or phone call is sent. We use refund cheques or electronic funds transfer. The funds will be transferred to the BSB and account numbers that you supplied. When the funds are transferred to the account details that you supplied the refund will be deemed to have been complete, regardless of whether you supply an incorrect account detail. So please write your account numbers with clearly and accurately.
The Customer Service Department can be contacted by telephone on 08 9445 3478 or via e-mail at our email contact page and will provide any assistance.
There can be a number of reasons for this. Please watch the movie below and work your way through the checklist.
- Go to the shop on www.metabuz.com.au
- Select your item to purchase.
- Select Add to cart.
- Select View cart.
- Login or else enter your details.
- Delete "Ship to different address" unless you really want to do that.
- Fill out your details.
- When you add postcode, the shipping costs will pop up at the bottom.
- Generate a password that is secure and that you can remember.
- Pay with Paypal if you have chosen autoship regulalar subscription ie regular product shipment.
If you choose autoship regular subscription, you may pay with Paypal. - Parcels cannot be left at door- Australia Post will leave a card for pickup.
- If you have further problems email us some screenshots.
- Or if you can't do that, send us an email through the “Contact us” window along with your phone number. so we can call you.
- Or else phone us.
- You may have to quit out of your browser and reopen it to remove hidden memory or cache.
2 years in a cool dry place. Once opened it will last several months if the packet is sealed or folded shut after each use.
There are two ways to purchase MetaBuz™:
1. Online. We are primarily an online business. This allows us to keep overheads down whilst providing a good choice of purchase options for the customer.
2. At promotional events. We also have a presence at events such as shows, expos and shopping centres where we launch our exciting product MetaBuz™ to new customers. We often have promotional offers at these events. They are not publicised and are kept secret.
ONLINE PURCHASES.
At the time of writing, online pricing starts at $71.50 plus postage and handling for a one off order of 1 pouch. That is the most expensive way to buy MetaBuz™ as it is a one off, high postage and handling order.
Another cheaper method is to subscribe to an automatic shipment or “autoship”. The price for an autoship starts at $55 plus postage and handling per month, which is for 1 pouch automatically shipped out to you every month.
Autoship prices vary depending on how many pouches you would like and at what frequency. Please see our shop click here for the full range of options.
CEO's picks:
Not sure just want to try one. Click here.
I want one a month by automatic mail order controlled by my own on line account.
I want 3 of MetaBuz™ every 3rd month and reduce my postage costs
I want 12 of MetaBuz™ with 10% discount and free postage
I want to save Megabucks and purchase a box of 36 MetaBuz™ at wholesale price with free delivery
Other options
As MetaBuz™ is a natural food, it is made up of ground herbs and spices. It does contain some fibre that doesn’t dissolve. If you don’t like the fibre try mixing MetaBuz™ with yoghurt or smoothies or you can put it in a blender or some other sort of milling device to make the powder finer.
If you don't like the taste please try MetaBuz™ as a teaspoon amount in hot water or added to coffee, juice, smoothies, yoghurt, cereal and other foods.
A few drops of lemon juice mixes up the taste. About 50% of people add around 4-7 drops of concentrated lemon juice to a glass of MetaBuz™ in warm or cold water and strongly prefer that taste to others. Lemon juice can be bought in a dispenser bottle for about $1.30 at major supermarkets.
Overall most people like the chai taste and our taste rating score is around 80%. So stick with it. The taste grows on you and most people who eat or drink MetaBuz™ like the taste. If not, then MetaBuz™ may not be for you.
Q. Hi I have lost my yellow container! Can you please how many grams are in a container do I can make up another batch? Thank you! How many teaspoons a day?
Karen
===================
A. The yellow bottle is the recommended serving size. This is approximately 10.9 g or 28 ml by volume.
How much cold or hot water should I add that to? It is to your taste. If you like it strong, have it in a large glass, but most people would have the serving size in a smoothie or a litre of cold water or a large pot of hot water as a tea.
Fill the bottle with MetaBuz™ powder, screw the yellow cap back on and that becomes the serving size.
The yellow bottle seals well and can be taken anywhere with you including in your pocket or in your bag. Give your spares to a friend to try.
The serving size is about right for most people. MetaBuz™ can be taken as a chai tea (1 spoonful with cup of hot water or 1 serving size in a thermos) , coffee, with a smoothie, in yoghurt, with food and in or on food, cold water etc. It is to your taste and everyone's taste is different. If you don't use your serving size in one go, carry it around and have it on the go.
If you want to know how many teaspoons is equivalent to the recommended serving size, then please measure it from the yellow screw lid bottle. Everyone loads up a teaspoon differently- it is a very imprecise measurement.
A. MetaBuz™ is a turmeric chai tea. it can also be added to food as a spice.
Pregnancy is such a delicate matter. The food that the mother eats is also the nourishment for the baby. Some foods such as soft cheeses are not usually recommended during pregnancy. Others might be highly preferred.
As with most foods, no trials have been conducted with MetaBuz™ with regards to pregnant people.
We recommend that all expectant mothers seek dietary advice from their treating health professional, and do not take MetaBuz™ without that advice.
We are not qualified to provide medical advice. If you have similar questions about MetaBuz™ chai tea and spice, please seek medical advice from your treating health professional.
We engage a professional shipping company to ship our product and they are engaged by us on a competitive tender process. We do not pass on the full costs of handling, packaging and postage but instead absorb some of the costs. The cost of postage and handling in Australia is high.
We supply a premium postage and handling service complete with tracking numbers. Your product ships same day if the order is placed before 11.00am daily.
HOW TO PAY LESS POSTAGE. If you wish to save on postage we recommend that you look at purchasing larger less frequent autoships such as the 3 pack 3 monthly autoship i.e. order more containers for less postage per unit.
FREE POSTAGE AND HANDLING. We encourage customers to pay zero postage. We would rather see you pay no money on postage and enjoy more MetaBuz™ with the money that you save. All postage and handling is free of charge on purchases of 12 pack annual autoship or a Jumbo wholesale box which contains 36 pouches.
Q. Hi, I'm interested in the weight loss. I do struggle with trying to lose weight.
Thanks Gillian
=========
A. Thanks for your question, Gillian. MetaBuz™ is sold under the auspices of the Australia New Zealand Food Standards Code. We are legally not permitted to make any therapeutic claims.
There is another website which has the details of The Charlick Method for Weight Loss and this may be of assistance to you. I personally lost 22 kg in 4 weeks using this method. Here is the link:
www.metabuz.com.au.au
MetaBuz™ is a great-tasting turmeric chai tea and should not be used to diagnose or treat medical conditions and is not related to The Charlick Method for Weight loss.
That's an easy one! The newsletter registration is at the bottom right-hand corner of the home page, click here. Simply enter your name and email address and you will receive a confirmation email that you will receive our newsletters.
The label on your container is accurate. What I write here may not be accurate as we regularly improve the recipe for MetaBuz™. At the time of writing, MetaBuz™ contained approximately 53% turmeric and there is approximately 11g of MetaBuz™ in a recommended serve.
See the package for the current information. The weights of the ingredients are not listed. This is not required under Australian food labelling laws. They are listed in order of content- so turmeric cinnamon and fennel are the main ingredients.
No, that is the simple answer. Turmeric and MetaBuz™ do not make your skin go yellow when taken in normal amounts. I have never seen this occur.
Here is the ABC report http://www.abc.net.au/news/2016-02-14/man-faced-death-after-taking-popular-weight-loss-product/7162378
FULL QUESTION: "Hi John, I love your product –MetaBuz™ and have been having it daily since October last year and .... .......... . .. ............
I hate to ask this question but the ABC did a story on a man than took a weight loss product and it resulted in liver failure and him having a transplant.
In the article it mainly points the blame to the supplement garcinia cambogia but if you read the full story it also includes Green Tea Extract.
In your listed ingredients it states just Green Tea and I assume in a small amount. I just wanted to check as feeling nervous and sorry to ask as I realise you are a scientist and I am sure everything is OK."
ANSWER: This is a great question. Always do your own research and obtain multiple viewpoints. Never trust anyone with your health-own it and take care with anything that goes into your body. A good scientific website can be googled at PUBMED.
The ABC media report is balanced and starts with shocking photos of a very sick young man. The last part of the article contains several paragraphs which bring some balance to these images. Read the article in full, right to the end, then do some more of your own independent research.
The product in this article has a stamp that says AUST L.... bottom right of the package. This means that it is a therapeutic listed good not a food.
This article is a little misleading as it confuses food and a TGA listed product. "Food" means that a product is in a form traditionally known to man as an edible food. "TGA listed product" means that the owner of the product is making therapeutic claims and the product usually has been altered from that of a food. The green tea extract in this reported product is just that - an altered form of green tea. The green tea extract is a substance that has been extracted by a process either chemical, physical, heat or some other method to extract and in this case concentrate a part of the original green tea plant.
So ask this question- does the properties or appearance of petrol that you put in your car, bear any resemblance to the crude oil that flows from the ground? Clearly, no!
The same might be true of a substance extracted, concentrated and purified from any plant or food- it may bear little resemblance to the food that it came from.
MetaBuz™ is a food made from traditional foods without extraction, concentration or purification. It is labelled under the Australia New Zealand Food Standards Code. The major ingredients are named first and at the time of writing, turmeric, cinnamon (Ceylon type) and fennel make up over 80% of the ingredients. There is no evidence that green tea is harmful at the levels in MetaBuz™. We have had no reports of adverse effects other than some people are very sensitive to caffeine of any sort.
Where available and at reasonable cost premium we prefer organic ingredients. For example at the time of writing about 7 ingredients are organic.
Other ingredients have suppliers certification for satisfactory levels of heavy metals, pesticides and microbial levels. We also do our own testing. We avoid ingredients from countries such where the food supply is not recognised as high quality.
Most of the ingredients in MetaBuz™ are originally from overseas countries such as India and Sri Lanka. The kelp is North Atlantic deep see kelp and is supplied to us as organic.
The above information is subject to change without notice but we always take care to source the best available ingredients.
"I got home and put the recommended serve in to my smoothie and I did not like the taste. It was not like it tasted at the store where I bought it. Please advise"
Usually our sales ambassadors mix about 1/3 of the recommended serving size into a small plastic cup of water to sample. It is well dissolved and may have been mixed several minutes before you drank it.
MetaBuz™ can be mixed into a slightly damp/wet paste before serving in water or smoothies. Keep the paste in the fridge prior to using it. The pre addition of a slight amount of water pre dissolves the MetaBuz™ and some people feel that it tastes better. Taste is an individual thing so you just have to try different recipes.
Sometimes our sales staff will offer to add a few drops of lemon juice to MetaBuz™ in water. About 50% of people strongly prefer that taste.
So having it in a smoothie is quite different to water. Usually people love it in a smoothie but everyone's taste is different. Try smaller amounts, or try it in water with a few drops of lemon juice. Using chilled water makes it taste different. As does hot water for a chai tea.
If you don't like the taste, try lesser amounts more often until you get used to it.
Our refund policy and procedure is straightforward.
2.06 Exchange, Refunds and Returns Policy.
BodyBuz will exchange/refund any MetaBuz™ chair tea product within 14 days of the purchase transaction if the product is returned in its original packaging and submitted with proof of purchase (tax invoice/receipt, eftpos slip and/or packaging slip).
Customers returning products do so at their own cost and risk.
Any orders sent internationally to countries other than Australia are non-refundable.
BodyBuz will replace any goods that are delivered to their destination in a faulty or damaged condition. If Customers lodge a notification of their intention to return a damaged good to the Customer Service Department within 24 hours of the product’s delivery we will ship a replacement as a priority.
Our pop up stalls and events are not authorised to issue refunds for security reasons. These staff are not trained to do this. They do not have the facilities to issue a refund. They do not have the access codes to the eftpos machines to issue refunds.
Exchange/Refunds will only be reimbursed after the product has been received.
Any orders sent internationally to countries other than Australia are non-refundable.
Where there is a conflict between an Australian consumer protection law and this policy, the law shall prevail.
Steps To Claim a Refund:
1. Contact our Customer Service Department who will supply you a Return Authorisation Number within 3 working days. This Number can also be obtained from our pop up stalls and events where you purchased the product immediately from the sales consultant.
3. Our Customer Service Department will supply a Refund Claim Form to complete and email to us. You can download this form here. This Form can also be obtained from our pop up stalls and events where you purchased the product immediately from the sales consultant.
4. Return the product: to the shop/ stall of purchase, and supply your details for our Customer Service Department to contact you. Obtain a receipt for the product that you returned. Complete a Refund Claim Form at the stall or by email.
4. Your claim will be processed within 3 working days. Refund cheques are posted and an confirmation email or phone call is sent. We use refund cheques or electronic funds transfer. The funds will be transferred to the BSB and account numbers that you supplied. When the funds are transferred to the account details that you supplied the refund will be deemed to have been complete, regardless of whether you supply an incorrect account detail. So please write your account numbers with clearly and accurately.
The Customer Service Department can be contacted by telephone on 08 9445 3478 or via e-mail at our email contact page and will provide any assistance.
We swapped to paper pouches for environmental and cost reasons. Currently our pouches are mainly paper and soon they will be all paper. This option is a lot more environmentally sustainable, both in terms of carbon inputs and with regards to disposal (pouches require less landfill and are biodegradable.) We no longer stock or supply plastic jars.
We have had some minor teething problems with the pouches. If you have a problem please let us know and return your product for replacement or refund if your wish. New pouch designs are being sought all the time to improve the quality of your experience.
Please keep the feedback coming. We do listen and act where appropriate!
The food labelling laws do not differentiate between simple sugars (usually processed from cane sugar and other sources) and complex sugars such as complex carbs from vegetables. We are obliged to count the complex sugars from the fibres and plant content of our powdered herbs as sugar. There is no processed sugars such as table sugar added to MetaBuz™
There may be several issues behind this. Firstly all customers that have been on autoship orders since before December 2015 will need to make sure they have updated their payment details to go through the PayPal payment gateway. You don't need to have a Paypal account to continue or start your autoship order.
If something goes wrong and you don't get your order confirmation by email and on the shopping cart page then there are several ways to resolve this:
- Go to our FAQ pages and look for solutions- there are some on line movies on how to do this. Write down the steps if you are not sure on how to do this. you may not be familiar with on line ordering and it takes a little time.
- Try again. Create a new order and start all over. We have never had a order double up when someone does this. And if it does happen you can phone us or email us and will will cancel the duplicated order and refund any moneys.
- Get help from a person you trust and who knows how to order things on the web.
- Phone us or email us for assistance.
Please refer to the package for the current information. The weights of the ingredients are not listed, as this is not required under Australian food labelling laws. Ingredients are listed in order of content- so, turmeric, cinnamon and fennel are the main ingredients.
Yes, MetaBuz™ is 100% gluten and dairy free.
Please refer to the detailed ingredient list current on the packaging.
Any food can be allergic to some people. MetaBuz™ has a very low allergy risk, but the following allergy risks have been made know to us:
- Kelp;
- Cinnamon;
- Caffeine (present in green tea)
Unfortunately you cannot call by and collect your MetaBuz™ purchase. We offer a convenient online shop and a several outlets across Australia, however, unfortunately our workplace does not have facilities to cater for retail sales.
We have negotiated good postage rates that provide a cost effective solution. If you would like to order larger amounts postage and handling will be cheaper. If purchasing 12 months supply or the jumbo box of 36, please mention the code FREEPOST and we'll pay for the postage for you!
If we still have not answered your question or provided good service, the buck stops here… Contact the CEO!
If your questions have not been answered here in our FAQ, please go to our contact us page and send us a message as follows:
"My question is xxxxxx xxxx I have checked the FAQ page of your web site and my question has not been answered. Please have someone contact me"
Finally, if you are not happy with our service please phone or SMS CEO John Charlick on 0427 748 720 during working hours (Perth Western Australia).
If you are not good with computers don’t worry. Please phone us 08 9445 3478. If your query is not answered to your satisfaction, the CEO will take your call or SMS on 0427 748 720
Here is a hard copy order form for you to complete and email to sales7611@bodybuz.com.au if you prefer:
ONLINE PURCHASES.
At the time of writing, online pricing starts at $71.50 plus postage and handling for a one off order of 1 pouch. That is the most expensive way to buy MetaBuz™ as it is a one off, high postage and handling order.
Another cheaper method is to subscribe to an automatic shipment or “autoship”. The price for an autoship starts at $55 plus postage and handling per month, which is for 1 pouch automatically shipped out to you every month.
Autoship prices vary depending on how many pouches you would like and at what frequency. Please see our shop click here for the full range of options.
CEO's picks:
Not sure just want to try one. Click here.
I want one a month by automatic mail order controlled by my own on line account.
I want 3 of MetaBuz™ every 3rd month and reduce my postage costs
I want 12 of MetaBuz™ with 10% discount and free postage
I want to save Megabucks and purchase a box of 36 MetaBuz™ at wholesale price with free delivery
Other options
Events are designed to attract new customers using promotional offers. So, if you happen to see us at an event and wish to purchase a product at promotional offer prices then please do so there and then, at the time. We may have moved to another location by tomorrow.
Event prices are one-off to encourage people to get started and are not available for ongoing orders. They are a one-off promotional opportunity. They are not advertised or promoted due to the extremely low pricing we offer. So if you do come across us at an event stock up at the time.
We keep the price of MetaBuz™ as low as we can in order to share it with as many people as we can. We also have to charge enough to fund our operations.
Our events are not advertised or publicized. We do not release the location of promotional events where staff will be operating on a day to day basis. Please do not ask our staff about the location of current events- they are not permitted to disclose this as a condition of their employment.
If you are interested in our ongoing discount purchase options please visit our online shop.
As MetaBuz™ is a natural food, it is made up of ground herbs and spices. It does contain some fibre that doesn’t dissolve. If you don’t like the fibre try mixing MetaBuz™ with yoghurt or smoothies or you can put it in a blender or some other sort of milling device to make the powder finer.
If you don't like the taste please try MetaBuz™ as a teaspoon amount in hot water or added to coffee, juice, smoothies, yoghurt, cereal and other foods.
A few drops of lemon juice mixes up the taste. About 50% of people add around 4-7 drops of concentrated lemon juice to a glass of MetaBuz™ in warm or cold water and strongly prefer that taste to others. Lemon juice can be bought in a dispenser bottle for about $1.30 at major supermarkets.
Overall most people like the chai taste and our taste rating score is around 80%. So stick with it. The taste grows on you and most people who eat or drink MetaBuz™ like the taste. If not, then MetaBuz™ may not be for you.
Q. Hi I have lost my yellow container! Can you please how many grams are in a container do I can make up another batch? Thank you! How many teaspoons a day?
Karen
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A. The yellow bottle is the recommended serving size. This is approximately 10.9 g or 28 ml by volume.
How much cold or hot water should I add that to? It is to your taste. If you like it strong, have it in a large glass, but most people would have the serving size in a smoothie or a litre of cold water or a large pot of hot water as a tea.
Fill the bottle with MetaBuz™ powder, screw the yellow cap back on and that becomes the serving size.
The yellow bottle seals well and can be taken anywhere with you including in your pocket or in your bag. Give your spares to a friend to try.
The serving size is about right for most people. MetaBuz™ can be taken as a chai tea (1 spoonful with cup of hot water or 1 serving size in a thermos) , coffee, with a smoothie, in yoghurt, with food and in or on food, cold water etc. It is to your taste and everyone's taste is different. If you don't use your serving size in one go, carry it around and have it on the go.
If you want to know how many teaspoons is equivalent to the recommended serving size, then please measure it from the yellow screw lid bottle. Everyone loads up a teaspoon differently- it is a very imprecise measurement.
Our shopping cart has international shipping enabled. Just follow the standard procedure and it will process as normal and ship same day if we receive your order before 11.00am Perth Australia time. Let me know how your order processes and any feedback would be welcome.
How are postage and handling costs calculated? Our on line shopping has built in software that calculates postage at Australia Post rates. In addition to that, there is a handling cost of packing up an order, addressing the package, making a tracking number available and shipping the product same day.
We contract out the shipping and handling to a dedicated supplier who is selected on a competitive tender basis. The costs that we are charged by our contractor are generally slightly more that the charges that are billed to you, the customer.
How soon does my order ship? If your order is placed before 11.00am Perth time on a working day, it will usually be posted that day and you should receive a tracking number by email.
How can I reduce postage costs? If you order larger amounts of MetaBuz™ less frequently, then shipping costs usually decrease. At the time of writing the wholesale carton ships free within Australia and some larger order amounts may also have free shipping.
How can I reduce postage costs Back To Zero? Please watch the movie on the FAQ page of our website.
Every container of MetaBuz™ has a screw cap bottle which is the recommended serving size. If you open your container and it is not there, then the recommended serve is 10.9g or approximately 28ml volume.
If your container does not have a recommended serve measure and you would like one, please contact us and we will send one to you free of charge.
Our stevia is highly purified and is currently sourced from an Australian supplier whose business is 100% stevia related products.
It is added because most people prefer it. A few drops of lemon juice- natural or the bottled squeeze bottle type, change the taste to a more bitter one and hides the stevia taste.
We can’t please everyone 100% and this is the best compromise to suit the taste requirements of most people.
We have had isolated occasions when the recommended serve breaks through the pouch during transport. We have sourced stronger pouches and are in the process of rectifying this problem.
Damaged pouches will be replaced under warranty. Please complete a warranty return form we supply, post the product back and we will issue replacements/s
For one off orders the online payment gateway includes major credit cards.
Subscription orders are those which are regular and ongoing. Paypal software handles these orders and credit card payments are not available.
So you are probably trying to set up a subscription and only Paypal is accepted.
When your order is processed, you should receive a tracking number. Delivery is secure and tracked. Deliveries in Australia are via Australia Post and there is no option to leave product if there is no person to take delivery. If premises are unattended, a card will be left and the product can be collected from the nearest Australia Post Office - many Post Offices offer a before hours collection service for people who work.
There are currently a handful of retailers through the country. As MetaBuz™ is a relatively new product, this number is increasing every week. Once it gets to a critical mass, we will set up a directory online. This won't be long. If you are a retailer this is a great opportunity to get on board. Please refer to FAQ "Distributor Enquiry"
Q. Hi, I'm interested in the weight loss. I do struggle with trying to lose weight.
Thanks Gillian
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A. Thanks for your question Gillian. MetaBuz™ is sold under the auspices of the Australia New Zealand Food Standards Code. We are legally not permitted to make any therapeutic claims.
There is another web site which has the details of The Charlick Method for Weight Loss and this may be of assistance to you. I personally lost 22 kg in 4 weeks using this method. Here is the link:
There are many other methods such as the Cohen Method, the Gabrielle method, the Aitkins diet, etc etc.
MetaBuz™ is a great tasting turmeric chai tea and should not be used to diagnose or treat medical conditions and is not related to The Charlick Method for Weight loss.
We are not qualified to give medical advice. Please seek medical advice from your treating medical doctor.
Examples of other similar food and beverage-related issues include
- Foods such as grapefruit interact with some medications- see medical advice from your treating medical doctor.
- Some foods such as soft cheeses are not usually recommended during pregnancy - see medical advice from your treating medical doctor.
Just as the grocer should not talk to you about medications that interact with grapefruit, or cheeses than can be at risk to pregnant women, we will not talk about the spices in MetaBuz™ in relation to medical matters.
MetaBuz™ should not be used to diagnose or treat any medical condition. MetaBuz™ is a turmeric chai tea. It is subject to the requirements of the Australia New Zealand Food Standards Code.
We welcome resellers or retailers of MetaBuz™. It is a condition of becoming a reseller that you provide advice to clients limited to that which is provided on the web site or which we provide. You must not make therapeutic claims concerning MetaBuz™. It is covered by the Australia New Zealand Food Code and is a turmeric chai tea.
The easiest way to become a reseller is:
- Click on the word SHOP menu on the website.
- Select Wholesale carton of 36 containers. $1453.56 (subject to change) with free shipping within Australia. For pricing for larger quantities please contact us directly.
- Click on add to cart.
- Click on view card.
- Proceed to checkout and follow the prompts.
- Remember your user name and password for future reference.
- Your order will be despatched the same working day if we receive the order before 11.00am Perth time. We use Australia Post with tracking numbers.
- Contact us is you would like training movies or sales and marketing materials to demonstrate the product. I am available on the phone to assist resellers if the answer is not on our website, John 0427 748 720 Western Australian working hours, please.
- The wholesale price is $40.37 (subjedt to change) per container of MetaBuz™
- The RRP is $73.51 and retailers sell this for the price that they set. Typically around the $75 mark.
- We honour all returns, warranties and guarantees. If there is a product return please contact us and we will send replacement product if the returned product has been opened or damaged.
- For your first wholesale box order, we back our product with a 45 day cooling off period. If you change your mind for any reason we will purchase back the unopened product that you wish to return at the price you paid.
All green tea contains tannin and caffeine. We use only the highest quality ingredients and do not use extracts of green tea. There is another FAQ with more information about green tea extracts and why we do not use them, but rather, opt for pure, natural, unprocessed green tea.
We supply a premium postage and handling service complete with tracking numbers. Your product ships same day if the order is placed before 11.00am daily.
HOW TO PAY LESS POSTAGE. If you wish to save on postage we recommend that you look at purchasing larger less frequent autoships such as the 3 pack 3 monthly autoship i.e. order more containers for less postage per unit.
FREE POSTAGE AND HANDLING. We encourage customers to pay zero postage. We would rather see you pay no money on postage and enjoy more MetaBuz™ with the money that you save. All postage and handling is free of charge on purchases of 12 pack annual autoship or a Jumbo wholesale box which contains 36 pouches.
Hi there, I am pleased that you are loving MetaBuz™!
Unfortunately, we can’t help you with the six pack unless we are selling at an event - these deals are occaisional only, for special events.
We can help in other ways:
1. If you are referring folks, I recommend that you register as an affiliate and get paid 20% for referrals. Then you can afford to give your MetaBuz™ to your friends!
2. If this is not suitable then we offer online a 36 box at wholesale $1414 ($39.20 per container) which you can use or onsell to your friends. Postage is free at the time of writing (please check current status at the time of order). This will last you a long time, as shelf life is 4 years. That's fantastic value overall!
MetaBuz™ is a herbal tea that can be prepared to suit individual taste.
Each pouch of MetaBuz™ comes with a screw capped bottle inside the pouch. This bottle is the recommended serving size of approximately 10.9g. The screw cap bottle seals well and fits easy in pockets and handbags. This means you can take your recommended serving size with you and have it on the go. There is no right or wrong way to consume MetaBuz™. Just take MetaBuz™ wherever, whenever and however you like best!
A container of MetaBuz™ holds approximately 34 recommended serving sizes. This serve can be mixed with hot or cold water to suit your taste. Mix a small amount to taste and make it as strong or as weak as you like.
Typically, people enjoy MetaBuz™ as a hot chai tea by mixing 1 teaspoon of MetaBuz™ with 225 ml hot water. This varies to suit personal taste preference.
If you prefer a cold chai tea, mix the recommended serve in 750ml to 1000ml of water.
A few drops of lemon juice (fresh, or purchased in plastic squeeze bottles) is a very pleasant addition.
If MetaBuz™ cold is not drunk within 30 minutes of mixing, it should be stored refrigerated.
Please login and check your order status.
If you place an order before 11.00am Perth time it will be usually be despatched same day and you should receive a tracking number.
A. MetaBuz™ is a turmeric chai tea. it can also be added to food as a spice.
Pregnancy is such a delicate matter. The food that the mother eats is also the nourishment for the baby. Some foods such as soft cheeses are not usually recommended during pregnancy. Others might be highly preferred.
As with most foods, no trials have been conducted with MetaBuz™ with regards to pregnant people.
We recommend that all expectant mothers seek dietary advice from their treating health professional, and do not take MetaBuz™ without that advice.
We are not qualified to provide medical advice. If you have similar questions about MetaBuz™ chai tea and spice, please seek medical advice from your treating health professional.
MetaBuz™ is sold as a turmeric chai tea, and one of the ingredients is Ceylon Cinnamon Verum (the superior cinnamon type, as opposed to its less expensive cousin, Cassia). We source high quality ingredients for MetaBuz™.
We do not comment on health matters, please seek advice from your health professionals.
What I can say, is that we have had few reported problems related to cinnamon in our products. Very few people are allergic to cinnamon but it does happen. I have thoroughly researched MetaBuz™. My family and I drink it regularly.
