Why am I asked to pay postage in order to obtain a refund?

Our refund policy is explained very clearly in section 2.06 Exchange, Refunds and Returns Policy. At the time of writing, there is a link to this at the bottom of every web page. There is also a copy on-site at our events, shops, and stalls.

We accept returns at our events, stalls, and shops if they are still open when the customer wants to return the product. Check with us first as often our events are on the day, a few days or a week, then we move to another location.

Please contact us to obtain a return authorisation number to ensure smooth processing of your refund prior to posting. If they are posted back to us, this is at the cost of the purchaser. This is made clear in our refund policy as is required by consumer law.

This is very standard practice for most consumer items, repairs, and warranties.

A copy of our refund policy is available upon request at our events, expos, and shops as required by consumer law.