How Do I Get A Refund?

In Australia there is a set of consumer laws that both the consumer and the merchant must follow.

Here is our refund policy as required by law. Please check the latest policy which can be found at bottom of each web page.

2.06 Exchange, Refunds and Returns Policy.

BodyBuz will exchange/refund any MetaBuz™ chair tea product within 14 days of the purchase transaction if the product is returned in its original packaging and submitted with proof of purchase (tax invoice/receipt, EFTPOS slip and/or packaging slip).

Customers returning products do so at their own cost and risk.

Any orders sent internationally to countries other than Australia are non-refundable.

BodyBuz will replace any goods that are delivered to their destination in a faulty or damaged condition. If Customers lodge a notification of their intention to return a damaged good to the Customer Service Department within 24 hours of the product’s delivery we will ship a replacement as a priority.

Our pop up stalls and events are not authorised to issue refunds for security reasons. These staff are not trained to do this. They do not have the facilities to issue a refund. They do not have the access codes to the EFTPOS machines to issue refunds.

Exchange/Refunds will only be reimbursed after the product has been received.

Our Customer Service Department will supply a Refund Claim Form to complete and email to us. You can download this form here. This Form can also be obtained from our pop up stalls and events where you purchased the product immediately from the sales consultant.

Any orders sent internationally to countries other than Australia are non-refundable.

Where there is a conflict between an Australian consumer protection law and this policy, the law shall prevail.